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Am I using the right electricity key and gas card?
Just look for the Boost logo.
Can I top up my electricity online?
You’ll need a smart meter – here’s how to get one if you have a traditional meter instead.
Gone off supply? Here’s how to get your energy up and running
Here’s how to get your energy up and running depending on your tariff and meter type
How do I top up for the first time with my new key or card?
If you’re a Boost customer, we’ll give you a key to top up your electricity meter and a card to top up your gas meter.
I think I’m paying off a debt on my meter – what’s happened?
There are 6 reasons why you might be paying off a debt on your meter. But let’s solve this puzzle once and for all.
Help!? There’s a problem with my meter key or card
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
I’m having trouble getting started with Boost PAYG – can you help?
Oh no, that’s no good. Let’s take a closer look to see what could be causing this headache.
I’ve got an error code on my meter – what does it mean?
Don’t panic – it probably means there’s something wrong – but let us know right away and we’ll get it sorted.
There’s a problem with my prepayment meter – what can I do?
That’s no good – here's what you need to do.
What do I need to know about energy in winter?
When the colder months come around and the nights get darker sooner, there are some things you need to know. Here’s how to stay on top of your energy in winter.